Frequently Asked Questions | Wallsverse
Find quick answers about ordering, delivery, our wall mirrors, moon lights, wall clocks, and custom wall frames. Can’t find what you need? Contact us, and we’ll help.
Payments
What payment methods are acceptable?
Cash on delivery, Online Bank Transfer, JazzCash payments are acceptable.
Is Cash on delivery Payment method available for customized orders?
Cash on delivery payment method is not Available for customized orders. For Custom orders you have to pay 50% advance.
The advance Payment is Refundable?
The advance Payment is Refundable until your order is not confirmed on call.
Shipping
What are the delivery Charges?
Flat Rs. 300 on orders above 10,000.
What can I expect to receive my order?
Since our products are handcrafted and made upon receiving an order. The handling time is 48 hours, and after that delivery typically takes 6 to 8 working days.
What if I want to modify my order?
You can modify your order at any time before receiving a confirmation call from our sales team. Once your order is confirmed it cannot be modified.
Returns
Can I Exchange my order?
We don't have a return/ exchange policy. We only have a replacement policy in case of damaged shipment(s).
What should I do if I receive a damaged product?
If you receive a damaged product, please whatsapp us on +92303 with photos of the item and photos of the box it arrived in, and we will gladly send you a replacement at no additional cost.
What should I do if I receive a wrong product?
Whatsapp us your order details and a picture of the product you received. We will deliver the correct product and collect the wrong one.