Shipping policy
Shipping Charges:
Secure Damage-Free Trackable Delivery:
- Flat 250 charges below 10,000
- Free shipping above 10,000
Note: Free Delivery only on Moon clocks & moon lights products
Delivery Time:
Our handling time is 48 hours & our standard delivery time is 4 to 7 working days, as we make each stunning piece from scratch once we receive your order. For urgent orders, contact customer support at :
+92 3034312404 | wallverse26@gmail.com
Dispatch Time
Orders are typically dispatched within 48 hours after order confirmation. Our warehouse operates from Monday to Saturday during standard business hours, excluding national holidays when it will be closed. In such cases, we take measures to minimize shipment delays.
Change Of Address
For a change of delivery address, we can change the address at any time before the order has been dispatched.
P.O. Box Shipping
WallsVerse will not ship to P.O. box addresses. Our courier partner doesn’t offer courier services to these locations.
Tracking
Upon dispatch, customers will receive a text message from the courier company with their tracking ID, from which they will be able to track their shipment.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer support at:
+92 3034312404 | wallverse26@gmail.com
Please note: For returns due to reasons other than damage or incorrect items (such as change of mind or ordering the wrong product etc), customers are responsible for return shipping charges.
NOTE: If you prefer to pay online, please make sure to complete the payment before your order is shipped. Otherwise, our courier partner's rider may request additional charges. If you're choosing Cash on Delivery (COD), kindly ensure you have the exact amount in cash at the time of delivery.